← E-commerce / DTC
FOR E-COMMERCE / DTC

AI Receptionist for E-commerce / DTC

An AI receptionist for an online store answers phone calls about orders, delivery, returns and products, looks up order status, and passes complicated issues to your team, so support calls do not pile up.

Book a callTalk to the AI receptionist demo

What it handles for e-commerce / dtc businesses

  • Looks up order status and tracking.
  • Explains delivery times and the returns policy.
  • Answers product and size questions.
  • Takes callback requests for complex issues.
  • Logs calls in your help desk.

Works with the tools you use

We connect an AI receptionist to the software e-commerce / dtc teams already run, so nothing is typed in twice:

ShopifyWooCommerceKlaviyoGorgiasShipStation

How we set it up

  1. 1A call to learn how your business runs today and what should change.
  2. 2A written scope with a fixed price and timeline before any work starts.
  3. 3We build, connect it to Shopify and WooCommerce, and test it with real scenarios.
  4. 4We launch, watch the first weeks closely and tune it with you.

Questions from e-commerce / dtc businesses

Can it look up a customer's order?

Yes, from Shopify or WooCommerce, after confirming the order number and email.

Can it process refunds?

It can start a return under your rules. Refunds above a set amount go to your team.

Start with the website

Most e-commerce / dtc businesses get the biggest return from a fast website that turns visitors into enquiries, then add an AI receptionist. See what a e-commerce / dtc website needs or our website in 7 days.

More for e-commerce / dtc

AI ChatbotClient Portal and AppAbout our ai receptionist service